BitKingz Privacy Policy

At BitKingz, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and protect your information when you visit bitkingz.com, register for an account, use our BitKingz app, or play at our online casino. By using our services, you consent to the practices described below. If you do not agree with how we handle your data, we ask that you do not use our platform.

Who We Are

BitKingz Casino is operated by Novatrix SRL, incorporated under the laws of Costa Rica, registration number 3-102-893958, with a registered address in Province 03 of Cartago, County 07 of Oreamuno, Costa Rica. Vixatrix Limited, a Cyprus company with registration number HE 459370, is also named in connection with our operations. We hold an e-gaming licence No. 0000002 issued by the Tobique Gaming Commission, and we process your data in accordance with applicable data protection laws.

Information We Collect

Account Registration Data

When you create a BitKingz login, we collect your full name, date of birth, e-mail address, phone number, residential address and password. We require this information to verify that you are eligible to open an account, since we permit only one account per person, family, address, e-mail, IP address, phone number, account number, card, e-wallet or device.

Payment and Transaction Data

We collect information related to your deposits and withdrawals, including payment method details, transaction amounts and timestamps. Deposits must come from an account held in your own name, and we retain records of these transactions to comply with our legal and regulatory obligations.

Technical and Device Data

We automatically collect technical data such as your IP address, browser type, device identifiers and geolocation information when you access BitKingz Casino through our website or our BitKingz casino app. This helps us confirm your eligibility to play from your location, including monitoring access from restricted territories, and ensures our platform functions correctly on desktop, mobile browser and app versions.

Gameplay and Bonus Data

We track your gaming activity, including the slots, live casino games, sportsbook bets and pokies you play, as well as your participation in promotions. If you claim a BitKingz no deposit bonus, redeem a BitKingz promo code, or activate any BitKingz bonus code such as BK1, BK2, BK3, SPINS, RELOAD or CASH, we record this activity to administer wagering requirements and eligibility correctly.

How We Use Your Information

We use the data we collect to:

• We verify your identity and age before allowing you to deposit or withdraw funds.
• We process your transactions, including deposits, withdrawals and refunds.
• We administer your BitKingz casino bonus offers, free spins, cashback and Club of Kingz loyalty rewards.
• We monitor for fraud, money laundering and violations of our geo-restriction policies, including VPN misuse.
• We provide customer support through LiveChat, e-mail and our FAQ, available 24/7.
• We send you promotional communications, such as bitkingz free spins offers or new bitkingz no deposit bonus codes, where you have opted in to receive them.
• We improve our platform, including our BitKingz online casino website and our BitKingz app, based on usage patterns.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in to your BitKingz casino login session, and analyse how visitors use our site. Cookies also help us recognise returning players in Australia and other supported markets, tailoring the BitKingz casino Australia experience to your region. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information with Third Parties

We share your information only where necessary to operate our services. This includes:

• We share payment data with our processors, including Dama N.V. and Tronabriz Limited, who handle Paysafe transactions on our behalf.
• We share data with Vixatrix Limited in connection with the operation of BitKingz Casino.
• We disclose information to regulatory authorities, including the Tobique Gaming Commission, where legally required.
• We may share data with the ADR body EGIS in the event of a dispute requiring alternative resolution.
• We work with software and payment providers who process data strictly to deliver their services to us.

We do not sell your personal data to third parties for their independent marketing purposes.

KYC Verification and Identity Checks

Before releasing any withdrawal, we require you to complete our know-your-customer (KYC) verification process. This may involve submitting identification documents, proof of address and payment method verification. Document review can take up to 30 working days. If we cannot reach you by phone or e-mail within two weeks of a withdrawal request, we reserve the right to lock your account and cancel the pending withdrawal.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. This includes encryption of sensitive data, restricted internal access and secure servers. While we take reasonable steps to safeguard your information, no method of transmission over the internet is entirely secure, and we encourage you to keep your BitKingz login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our legal, tax and regulatory obligations. Transaction and KYC records are typically retained for the period required under applicable Costa Rican and international regulations, even after you close your account with us.

Your Rights

Depending on your jurisdiction, you may have the right to:

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You can object to or restrict certain processing activities.
• You can withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

International Data Transfers

As we serve players internationally, including in Germany, Australia, Canada, New Zealand, Norway and Arabic-speaking markets, your data may be transferred and processed outside your country of residence. We take appropriate safeguards to ensure your information remains protected wherever it is processed.

Marketing and Communications

If you have opted in, we may send you updates about our BitKingz casino bonus offers, seasonal promotions, tournaments and loyalty rewards through our Club of Kingz programme. You can unsubscribe from marketing e-mails at any time using the link provided in each communication, without affecting your ability to use our services.

Children's Privacy

Our services are strictly intended for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete it and close the associated account.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of BitKingz Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your privacy rights, please contact our support team at support@bitkingz.com. We are available to assist you and address any concerns regarding your privacy while enjoying our BitKingz online casino.